BBB warns of holiday package delivery scams

JOPLIN, Mo. — The Better Business Bureau is reminding consumers to use caution with texts or e-mails about a problem with any shipped Christmas packages.

Pamela Hernandez with the Better Business Bureau says, no matter where you're shopping, make sure you understand the shipping guidelines and return policy before you buy.

She says that should help you stay more informed about any packages coming your way.

Hernandez also suggests planning for plenty of time before Christmas arrives to make sure the package gets there on time, know the shipping deadlines, and keep track of your packages through the retailer's direct site.

One BBB scam she's seen reported is a notice - or several notices - about fake problems with the packages you're expecting.

"I got one myself the other day that was pretending to be USPS that there's a problem with the zip code. And please click this link to help verify the information. That's not what USPS is going to do if there's legitimately an address problem with your package. So just be cautious," said Pamela Hernandez, BBB Springfield Regional Director.

Hernandez adds, if you think there's a delivery problem, go directly to the retailer's website.

She says you'll almost always find your delivery tracking information attached to your retailer account.

You can also reach out to the United States Postal Service or other shipping handlers directly to make sure everything is okay.