New Mercy scam targets patients' personal information
Mercy is warning the public about a scam involving callers falsely claiming to be from the hospital in an attempt to steal patients' personal information, and advising people to hang up and contact Mercy or their provider directly if they receive a suspicious call.
SPRINGFIELD, Mo. — Mercy is alerting the public about a new scam involving callers who falsely claim to be from the hospital in an attempt to steal patients’ personal information.
The scam will go so far as even having "Mercy" on the caller ID, says a post on the Mercy Facebook page.
Mercy provided the following to inform the public:
- If you receive a call that seems suspicious or confusing, hang up and contact Mercy or your provider directly.
- MyMercy is the safest way to manage your health care needs. It’s secure, easy to use and keeps you in control.
- Mercy will not typically ask for your bank or personal information out of the blue.
- If financial or insurance details are needed for billing or registration, Mercy will clearly explain why and confirm your identity.
- Mercy leaves a voicemail when trying to reach you. If no message is left, or the caller pressures you to act quickly, it may not be us.
- Some scammers pretend to be from Mercy and may ask medical questions or offer “free” services like genetic testing. These are not connected with Mercy.
- Be cautious of mailings that include swabs or genetic testing kits unless they were ordered by your Mercy provider. Many of these are tied to fraud schemes targeting Medicare beneficiaries.
- If you or a loved one receives one of these suspicious calls or mailings, please report it immediately.
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