Woman sues Walmart, says Springfield employee walked into her fitting room

SPRINGFIELD, Mo. — Walmart is being sued after a customer in a Springfield store said an employee walked in on her as she was using a fitting room.

The personal injury lawsuit, filed Tuesday, Aug. 12, says Jamie Morrison is suing because of the fitting room incident that's alleged to have occurred at Walmart on E. Kearney St. on July 3, 2025.

The six-count petition alleges that on the afternoon of July 3, the plaintiff was trying on clothing in a fitting room when, without warning or consent, a store employee — an older woman — opened and entered the fitting room while the plaintiff was in a state of undress.

The suit says Morrison immediately reported the incident to the store manager. She has suffered mental anguish, loss of enjoyment of life, and loss of trust in businesses providing fitting rooms since the incident, the suit claims.

The six counts of the suit allege invasion of privacy against the employee and Walmart; negligent hiring, training and supervision; operational negligence; negligent infliction of emotional distress; and intentional infliction of emotional distress.

Morrison is represented by Springfield attorney Chad G. Mann. Walmart's representation has not been listed yet.

"Because this matter is pending litigation, I must be careful with my comments, but I can share that we take this incident very seriously," Mann told Ozarks First. "Our lawsuit alleges that a Walmart associate opened the door to Ms. Morrison’s fitting room without warning or consent while she was in a state of undress, exposing her to numerous bystanders. This was a deeply humiliating and distressing experience for her, and it has shaken her trust in businesses where privacy should be a given."

Mann said at its core, this case is about protecting the right to privacy, dignity, and modesty.

"Customers have every reason to expect that when they use a fitting room, they will be shielded from public view," Mann said. "Large corporations like Walmart have a responsibility to ensure policies and training are in place to prevent incidents like this, such as requiring employees to knock and receive clear permission before opening a fitting room door. We believe Walmart failed in that responsibility, and as a result, my client has suffered significant emotional harm."

Mann added that by pursuing this case, his client hopes not only to obtain justice for herself but also to prompt meaningful changes in corporate practices to ensure no other customer has to experience this kind of privacy violation.

"Our goal is to help safeguard the trust and respect that all customers deserve when they shop in our community’s store," he said.

Ozarks First reached out to Walmart for comment and has not received a response as of this article's publishing.